SUNSHINE TOP CO., LTD
Q
Frequently Asked Questions
A
How about the quality of products?

we have Quality ControlSystem that ensures the high-quality of the products.we have brought in ISO9001managerment in the whole copmany as well.


How to use machine?

When use digital satellite receiver, we must first determine the type of access to the satellite, after determining the parameters can be found to accept the satellite, it is a process that we usually say finder, and digital satellite receiver can play high quality TV the most important step.


How can I pay ?

We accept the following payment methods:
Paypal, credit card, T/T, Moneygram, Western Union and so on.


How long is the delivery time?

Around  25days after confirmed and received the deposit according to different conditions


How about satellite TV blue screen?

1).Avline loose or bad lines (for a seated try)

2).TV video wrong (in the TV remote video conversion try)

3).if the above or not then take a DVD try TV has not shown any fault, the output of the AV receiver is the AV input fault not the words TV set


Can you supply OEM products under my brand?

We can produce products according to your requirements.


Can you accept customized products?

We accept customized products.
We have a professional machine, excellent engineers, professional staff.
Can make the products you need.


How long time can get response after you send inquiry?

After you send inquiry to us, our sales manager will email you within 12-24 hours.
Please take care of your e-mail box. 



How about our company after-sales service?

Usually customers are very care about after-sale service warranty. Here is our after-sales service information:
1. We are factory, have experienced engineers and professional manager team.
When the products have any problems, we can reply to you in time.

2. After the products delivery, our company after-sales service manager will follow up your goods, and get your feedback, until you satisfied.

3. All products after-sales question, we will reply you within 8 hours, and communication with engineer, give you solution within 2 days.


How about quality control in your factory?

Sunshine top  people are always paying great attentions to quality controlling from the 

beginning to the end.


Your company is the manufacturer? Trader? Procurement Office? Distributor? Agents?

Manufacturer and Trading combo.


Do you provide samples?

If you are really businessmen. 
For long-term cooperation, we will provide some samples.


How do you keep my contact information secure?

We take our customers' information seriously and keep it confidential. 

We never share this information with any third party or other customers.


What are our  delivery logistics ?
 
We are various of logistics,but we always use them as following:





How to setting Language?

Choice OSD language colamn,you can choice thatyou need language 




Previous:Should I use wifi or cable to connect the OTT TV BOX